How do I make a bulk order?
The easiest way to make bulk orders is through the online store. On the cart page there is a quantities box that will allow you to set quantities for each card denomination. Once ordered these cards will be packaged appropriately and shipped to a single address.

 

My church wants to sell gift cards in their coffee shop?
Please contact Living Water headquarters and we will connect you with a representative in your area. Simply call 281-207-7800 or toll free at 877-594-4426.

When will I get my cards?
Orders are process within 1 business day. We ship UPS Ground (check UPS Ground estmated ship time). A tracking number will be sent to the user at the time of shipment.

 

Can I come pick it up?
We do not offer pick up service at this time.

 

Can you ship gift cards to my friends and family?
Physical Gift Card orders are shipped in a single package to the shipping address listed on the order. If you would like LWI to send the gift card to the recipient please submit the recipient's address as the shipping address. Note - If you are planning to purchase several cards, we will only ship to one address per order.

 

What happens when I buy an electronic card?
Each EC you purchase asks for a From Name, From Email, To Name and To Email. On purchase the From Email is sent a receipt while the To Email is the electronic gift card. The receipt is your confirmation as a LWI donor and your proof of gift card purchase. All of this happens instantly.

The EC sent the card recipient includes a link that will autofill the card number at water.cc/redeem as well as a the card number itself (in case you decide to print the gift card).

 

How long does it take to deliver electronic cards?
Electronic cards are delivered instantly. If you have not received your cards with in the hour you ordered them Check your trash and junk mail folders. If you still don't see it go to water.cc/mycards. Here you should see a list of the electronic cards you have ordered. You will have the option to resend the cards here as well.

I haven't received a confirmation and/or my friends/family never received the gift card, what gives?
Check your trash and junk mail folders. If you still don't see it go to water.cc/mycards. Here you should see a list of the electronic cards you have ordered. You will have the option to resend the cards here as well.

 

What if I don't want to send an electronic gift card right now?
We recommend sending the card to yourself. Simply enter your name and email into the FROM and TO fields. When you receive the cards you can either print them out or forward them to the recipient at your convenience.

 

How do I print the gift card?
Electronic gift cards are delivered via email. Users can simply print the email with in their email application.

 

Can I get a refund?
Refunds can be issued prior to shipment or upon return of unwanted cards.

 

How do you redeem the card?
Physical gift cards can be redeemed at water.cc/redeem. Click the REDEEM NOW button, type in your preferred email and the card number found on the back of the card and click SUBMIT. You will see the card balance in a box on the right side of the page. The section below the card balance displays several projects for redemption. Each project includes a balanced raised so far, a redemption increment relative to your original card balance and a FIND OUT MORE link. Click the FIND OUT MORE link to learn more about each project, see photos and watch videos. Click the redemption increment on as many projects as your card balance will allow.

 

Why spend all this money on gift cards? Wouldn't you rather people just make a donation?
The cost of printing and shipping the cards represents only a very small percentage of the total card value. In addition giving a gift card to someone you know invites them into the cause and the story that you, the giver, are already involved in. We find that most gift card redeemers become regular supporters. Ultimately more people get clean water in Jesus name.

What if my friends and family don't redeem the card?
After 90 days the money spent purchasing gift cards is sent to "where most needed" funds. Rest assured the money will not just "sit there" but instead will go to water projects that need funding.

I have multiple Gift Cards; can I redeem them all at once?

If you have a Living Water account, then you will be able to redeem mulitple cards at once. If you do not have a Living Water account, you must redeem the balance on each card individually before redeeming another.